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Frequently Asked Questions

How do I place an order?
To place an order, you must register an account with us. Please click on “Order Online” and then click “New User? Please register to order on-line” to create your account.
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Are the parts in stock?
We update our inventory on a daily basis. Go ahead and click on the part number that you need and you will find our most updated inventory information as well as our authorized distributor’s inventory information.
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Where can I find pricing?
You must sign-in to your Kingbright account in order to see pricing on the parts you need.
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Is there a minimum order requirement?
There is no minimum order requirement. However, order less than $10.00 is subjected to $5.00 handling fee.
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I am looking for a part on your website but received a “No Part Number Found” message. Is this part obsolete?
This is not always the case. Our website only lists our most popular and standard part numbers. Please contact our sales team at 909-468-0500 or use the INSTANT-HELP feature on our homepage and we will be glad to check for you.
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What is the origin of the parts?
All Kingbright parts are manufactured in China.
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I need low current parts or parts specially sorted at certain current level. Are they available?
Please contact our sales team at 909-468-0500 or use the INSTANT-HELP feature on our homepage and we will be glad to check for you.
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I need COC certificate for my online order. How can I obtain it?
COC is only available for orders that meet standard package size. We apologize COC is not available for small quantity orders.
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Where can I find the date code and bin code?
For orders that meet standard package size, date code and bin codes are printed on the product label. Unfortunately, such info is not available for free sample shipments and small quantity online orders.
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Can I use my personal/business UPS/FedEx account for the shipment?
Due to UPS/FedEx shipping regulations, we are unable to charge a shipment to a customer’s account for online orders. More information regarding shipping options and rates can be found in our shipping section.
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I want my items sooner. How can I expedite the shipment?
You can choose “Partial Shipment” when you place the order. Available parts will be shipped out first. There will be a shipping fee for each shipment.
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Are returns acceptable?
All orders are non-cancelable and non-refundable once the order has been processed. Kingbright will do our best to make adjustments/cancelations as needed. Please contact our sales team at 909-468-0500 or use the INSTANT-HELP feature on our homepage and we will be glad to check for you.
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Does Kingbright sell drivers/power supplies?
Kingbright does not manufacture or sell drivers/power suppliers for our LED components but we can recommend some popular sources.
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Does Kingbright sell LED light bulbs, LED car head lights, LED flashlights, etc…?
At Kingbright, we manufacture and sell LEDs on a component level. We do not manufacture or sell semi-completed goods/products like light bulbs and flashlights.
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How do I track my shipment?
To track your shipment, please click the “Order Tracking” at the top of website and enter the reference number appears on the confirmation and click GO. If you have trouble to track or have not received your shipment, please contact our support team at online_support@KingbrightUSA.com.
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